Cancer Patient Navigation
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Cancer Patient Navigation Programme

Public print guide

Patient Journey & Support Guide

A printable public guide for patients, families and caregivers. This is general guidance only and does not replace medical advice from a clinical team.

For urgent symptoms, severe pain, heavy bleeding, breathing problems, confusion, fainting, or immediate danger, seek urgent care or contact the clinical team right away.

Patient journey steps

1

First contact

Share your main concern, current appointment status, and the best way to reach you.

2

Screening support

Confirm screening appointments, instructions, documents, and reminders before the visit.

3

Abnormal result

Ask what the result means, what review is needed, and when you should expect the next update.

4

Diagnosis

Request help coordinating referrals, tests, reports, and clear communication about next steps.

5

Treatment planning

Discuss the care plan, possible side effects, visit schedule, and practical support needs early.

6

Treatment

Raise transport, cost, medicine, caregiver, and communication concerns before they interrupt care.

7

Follow-up

Confirm the next appointment, warning signs, medicines, and who to contact with questions.

8

Survivorship or palliation

Ask for ongoing support that matches the patient’s goals, needs, comfort, and family situation.

Barriers and practical support

Transportation

Ask about travel planning, appointment timing, directions, and reminder calls.

Financial

Ask what costs may arise and which documents may help connect you to assistance.

Communication

Ask for plain-language explanations and repeat back the next step before leaving.

Emotional

Tell the navigator if fear, stress, or uncertainty is making care harder to manage.

Caregiver support

Ask how a trusted family member or caregiver can help with reminders and planning.

Medication access

Ask what each medicine is for, how to take it, and what to do if supply is difficult.

Questions to ask before leaving care

  1. 1What is the next step in my care pathway?
  2. 2Who should I call if I miss an appointment or cannot travel?
  3. 3When should I expect results, referrals, or treatment planning updates?
  4. 4What documents, reports, or medicines should I bring?
  5. 5What symptoms or problems need urgent attention?

My next step

Next appointment or call

Person or clinic to contact

Transport or support needed

Questions I still need answered

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