Public patient pathway

Patient Journey

A beautiful public view of how navigation supports a person from first contact, through testing and treatment, into continuing care.

8

Journey stages

24h

Priority callback

10

Regions covered

Patient navigator speaking with a patient in a clinic

Demonstration presentation

Placement content only. No live patient records are connected.

Pathway overview

Every step has a clear handoff.

The page keeps the full journey easy to understand for public presentations while the detailed figures remain locked.

01

First contact

01

A patient is connected to the programme and their immediate concerns are recorded.

02

Screening support

02

The navigator helps schedule screening, confirms appointments, and follows up on missed visits.

03

Abnormal result

03

Results needing review are tracked so the patient does not get lost between services.

04

Diagnosis

04

The team helps coordinate referrals, investigations, documents, and next-step communication.

05

Treatment planning

05

Care plans are explained in plain language and practical needs are identified early.

06

Treatment

06

The patient receives reminders, travel support guidance, and help resolving barriers.

07

Follow-up

07

The navigator keeps contact after treatment and connects patients to ongoing support.

08

Survivorship or palliation

08

Longer-term support is coordinated based on the patient’s goals, needs, and comfort.

Presentation pathway labels

Aligned with the dashboard stages

These labels match the demonstration dashboard so public explanations and private monitoring stay consistent.

1Prevention
2Screening
3Abnormal result
4Diagnosis
5Treatment planning
6Treatment
7Survivorship
8Palliative care

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